SHIPPING INFORMATION
For orders shipped directly to you, the following applies:
- All items in your order must be sent to a single "ship to" address.
• In-Stock items ship within 24 – 48 hours after the order is received. We will send a shipping confirmation to the email address on file when the order ships. Your credit card will be billed ONLY for the items shipped.
• You may request Standard Ground, Expedited 2-3 Business Day Delivery, or Expedited Next Business Day Delivery.
•Orders placed with an expedited shipping method by 12:30 PM Eastern Standard Time, Monday through Friday (excluding holidays), will be shipped out the same business day. Expedited orders placed after 12:30 PM EST and, on weekends, and holidays will be shipped the following business day.
• A valid United States address is required for all deliveries.
SHIPPING AND HANDLING CHARGES
All shipping and handling has a minimum $7 handling fee.
INTERNATIONAL ORDERS
We regret that we are unable to ship orders outside of the mainland of the United States at this time. Customers in the Caribbean and Guam can order products for delivery through an Akura Representative.
If you would like to use your credit card with an international billing address for shipment, please call 864-862-6282. A Customer Service Agent will be happy to take your order.
To purchase Akura Wellness products outside of the United States, please click “Select a Country” in the footer.
STATE AND LOCAL TAXES
Internet sales are not exempt from sales and use taxes. Akura Wellness has activities in each state of the United States, which subjects it to state and local laws which impose sales tax collection. Therefore, Akura is required to collect tax on merchandise sold via the Internet or otherwise. You may be interested to know that if a vendor does not charge sales tax, the purchaser of the merchandise is required individually to remit the tax to the taxing jurisdiction.
The appropriate taxes (based on the "ship to" location) will be added to your order. An estimated dollar amount will appear on your ordering screen. The actual tax amount will appear in the Shipping Confirmation e-mail sent to you once your order has shipped.
State and local sales taxes are based on the subtotal after any shipping and handling in all states with the exception of ID, IL, MA, NJ and OK, where tax is based on the merchandise total only.
RETURNS
Customer satisfaction has been a #1 priority at Akura Wellness. We stand behind every product we offer. To return items please follow the simple directions on the back of your packing slip for a full refund within 90 days. If your return is due to an Akura error, we will likewise refund your return shipping. At this time we are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.
If you no longer have the packing slip, you may mail your return to:
Akura Wellness
22 Howard Creek Dr
Fountain Inn, SC 29644
Please include the full name and address of the person who placed the order. If available, also include the date of order and email address.
If you prefer, you may email us using the contact tab or call us at 1-877-MYAKURA (1-877-692-5872)